The Frequently Asked Questions, Privacy Policies and Terms & Conditions for each Local Authority with a Smart Mobility Hub can be found below.
General Questions
- Do I need a smart phone to use the Smart Mobility Hub?
Yes. The GTS booking platform is a SmartPhone based app. Apart from using the app to make bookings, in order to initiate bookings, a smartphone is required.
- What happens if you are held up on a site visit?
If you are delayed for some reason, please use the “Current Journey” function in the app and press the “Extend Journey” link and select how long you wish to extend your journey by, the system will only allow this behaviour if the extension will not clash with another users booking on that vehicle. In the event that the system will not allow you to do this, please contact the relevant customer service team (for e-cars: Nifti Business Leasing and for all bikes: Bleeperbikes) at the numbers provided on/in the vehicle and in the app and they will be able to help you.
- Will e-scooters be available?
No, e-scooters will not be available until there is legislation in place nationally for them.
- What’s the deal with insurance?
Once you have provided a full EU driver’s licence, you will be included on the DCC IPB insurance policy for driving the e-cars. Bike users will be covered under the same insurance for personal liability.
- Are the vehicles accessible at weekends or in the evenings?
Vehicles are only accessible from 08:00 to 17:30 from Monday to Friday (though some location hours may be different)
- Will I get a reminder about their booking?
The GTS app sends out a reminder (email and an app notification) to remind you of your booking.
- Can I cancel my booking last-minute if needs be?
Yes, absolutely, if you need to cancel last minute, you can use the booking platform to do so.
- Can I book a vehicle last-minute if one is available?
Yes, absolutely, you can use the booking platform to do so.
- Will I be offered alternative transport if my booked vehicle is late or if there is a problem with it?
If the vehicle you have booked is not visible at the base station, please contact the relevant customer service team who will be able to help you. Their details can be found on the app.
Car Questions
- Where are the e-car keys kept?
All e-car keys will be kept in the dashboards of cars. Keys must be left in the dashboards when the e-cars are at their base station. Cars are unlocked at the beginning of the journey using the app. Cars are locked at the end of the journey using the same app. Please see familiarisation video for more information.
- Do I need to pay for parking?
You must cover the cost of your own parking, or take that up with your own line manager.
- How will the battery be charged, and how often?
Each time an e-car is returned, it is plugged in, and will always get an overnight charge.
- How long does the battery last?
The duration of the battery depends on how the e-car is being used, however a guideline range is 200 – 250Km.
- What do I do if the e-car breaks down?
If the e-cars break down, please contact the Nifti Business Customer Care Team at the number provided in the e-car and on the app.
- What happens if I have an accident/collision in the car?
If you have an accident, please contact the Nifti Business Customer Care at the number provided in the e-car and on the app.
- I’ve never driven an e-car or an automatic car before – I don’t know where the controls are?
Please see Nissan’s familiarisation video that will take you through all the controls you need to know how to use in the e-car.
- What type of driver’s licence do I need to be able to drive the e-cars?
You need a full driver’s licence from an EU country in order to be insured to drive the e-cars.
Bike Questions
- Will locks be provided for the bikes?
All bikes are fitted with an IoT lock that can be unlocked using the app. They communicate with your Smart phone using Bluetooth, so please make sure to turn Bluetooth on before attempting to unlock your bike.
- Is there any sort of storage provided on the bikes?
Not necessarily. Some bikes may have a basket or panniers attached. The app will indicate what is available at the time of booking.
- Is a driving licence necessary to use the bikes?
No, you do not need to have a driving licence to use the bikes.
- Are we insured on the bikes and e-bikes?
Yes you are insured on the bikes (please see question 4 above).
- What happens if you get a puncture?
If your bike gets a puncture, please call the Bleeperbike Customer Care Team at the number provided on the e-bike and follow the instructions given. If you can get the bike back to its base station without too much difficulty, that would be appreciated.
- Will the bikes be registered with the guards?
That is a decision for the companies supplying the bikes to make, and the suggestion has been made to them.
- What happens if the e-bike battery dies?
You will never get stuck anywhere as you’ll always be able to use your leg power alone to power the bike.
- Can the helmets be adjusted for different head sizes?
The helmets in place should have some adjustment features.
- Can you sign up for just the bikes/e-bikes, and not the cars?
Yes, you can.
- Are all bikes foldable?
No, the bikes are not foldable.
- Where can I lock bikes?
You can lock the bikes in all legal bike-parking areas of the city.
- Do the bikes have lights front and back?
Yes, all bikes have front and rear lights that come on when you press and hold the + button on the handle-bar console of the bike. Pressing and holding the + button a second time will turn the lights off.
- Do the bikes have carriers?
Some of the bikes have carriers. The options will be made available to you at the time of booking.
Privacy Notice
What is the GTS Smart Mobility Hub App?
The Smart Mobility Hub is a pilot project that allows Dublin City Council (DCC) staff to use a selection of e-cars, e-bikes and push bikes when they need to go off-site for work purposes. This service is free to DCC staff.
Good Travel Software (GTS) have developed the GTS Smart Mobility Hub app to allow staff to conveniently book the Mobility Hub vehicles.
In order to provide this service, DCC (Data Controller), project partner GTS (Data Processor) and sub-processors, need to collect and process your personal data for booking and fleet maintenance purposes.
This privacy notice sets out how your data will be processed and your rights as a data subject.
Separate to this service delivery, anonymised (not personal) journey data will be shared with UCD Spatial Dynamics Lab for research purposes. This is to help evaluate and validate the Smart Mobility Pilot Project. The data shared with UCD will be historic GPS data collected from the Mobility Hub Vehicles. No personally identifiable information will be shared with UCD. To read more about the research project click here.
Why do we have a Privacy Statement?
This privacy statement intends to demonstrate Dublin City Council’s firm commitment to privacy and to assure you that in all your dealings with us we will endeavour to ensure the security of the data you provide to us.
Any personal information that we process will be treated with the highest standards of security and confidentiality, strictly in accordance with the General Data Protection Regulations (GDPR) 2018 and the Data Protection Acts 2018.
How will the GTS Smart Mobility Hub process your data?
1. What personal data do we need?
The below personal data fields are collected and subsequently processed when you sign up to the service:
-
- First name
- Last name
- Email address
- Password
- Work address
- Mobile phone number
- Driver’s license image front and back
- Date of Birth
- Pay Number
- Gender
- Grade
- Section
- Department
The below data is processed automatically when an e-car or e-bike is being used:
-
- GPS location data
2. How will we process your personal data?
Registration
-
- In order to use the Smart Mobility Hub vehicles you must register via the GTS Mobility Hub App.
- The personal data that you share via the app registration process will be used to create a user profile. This will enable you to make bookings and use the service.
- In the case of booking cars, your personal data will also be reviewed to ensure that you can legally use the service.
Communication
- Your personal data will be used to enable DCC, GTS, or customer support sub-processors, contact you, if necessary, in relation to service use.
- Your personal data will not be used for marketing purposes.
Fleet Maintenance and Customer Support
- GPS location data will be collected automatically when the e-cars and e-bikes are in use. No GPS location data is collected from push-bikes.
- This e-car GPS location data will be used to respond to customer support or maintenance issues such as a break-down or if a vehicle is stolen.
- The e-bike data will be shared with UCD Spatial Dynamics Labs for research purposes.
User data will be aggregated and analysed by project staff (DCC) for the purpose of understanding and increasing project success.
The personal, including location, data processed as part of this service, will not be used for the purposes of tracking the location or monitoring the behaviour or vehicle users.
Research
- At weekly intervals throughout the project, historic (i.e. not real-time) GPS journey data from the e-cars and e-bikes will be shared with UCD Spatial Dynamics Lab for research purposes. This location data will be anonymous, i.e. the data will not be linked to any personally identifiable information (see section 10 below). The research carried out by UCD Spatial Dynamics Lab
3. The legal basis for processing the personal data
The legal basis for processing your data is Contract;
“Processing is necessary for the performance of a contract to which the data subject is party”
The Mobility Hub Service is provided to Dublin City Council staff in order to assist in work-related travel. This processing is therefore carried out in the performance of your employment contract with Dublin City Council.
4. Data Sharing
The personal data collected from this app will be processed securely by:
- Dublin City Council: Data Controller
- Good Travel Software: Data Processor
- Sixt (NiftiBusiness): Sub-Processor (provide e-car customer support)
- BleeperBike: Sub-Processor (provide e-bike and bike customer support)
Personal data will not be shared with or accessed by any other parties.
The scope of the processing is outlined in a Data Processing Agreement between DCC and (sub)Processors.
Anonymised journey data will be shared with our research partner UCD Spatial Dynamics Lab.
5. Security Measures
DCC, GTS and the sub-processors implement adequate, documented security measures in order to ensure that the integrity of your personal data is upheld and that all data is processed safely.
6. Retention period
Personal Data collected will be anonymised on or before 31st December 2022, with the option to extend this period by written instruction only.
7. Your Rights
You have the following rights, in certain circumstances and subject to applicable exemptions, in relation to your personal data:
- the right to access the personal data that we hold about you, together with other information about our processing of that personal data;
- the right to require us to rectify any inaccuracies in your personal data;
- the right to require us to erase your personal data;
- the right to request that we no longer process your personal data for particular purposes;
- the right to object to our use of your personal data or the way in which we process it; and
- The right to receive your personal data, which you provided to us, in a structured, commonly used and machine-readable format or to require us to transmit that data to another controller.
Please note that to help protect your privacy, before granting access to personal data and you may be asked for proof of identity.
Subject Access Requests
If you would like to exercise any of these rights, you can submit a written request to:
Data Protection Officer
Dublin City Council Civic Offices
Dublin 8
Email: dataprotection@dublincity.ie
All valid requests will be processed without undue delay and in any event within one month of receipt of the request. This period may be extended by up to two further months where necessary.
Right of Complaint to the Office of the Data Protection Commission
If you are not satisfied with the outcome of the response you received from the local authority in relation to your request, then you are entitled to make a complaint to the Data Protection Commission who may investigate the matter for you.
The Data Protection Commission’s website is www.dataprotection.ie or you can contact their Office at:
Lo Call Number: 1890 252 231
E-mail: info@dataprotection.ie
Postal Address: Data Protection Commission, Canal House, Station Road, Portarlington, Co. Laois. R32 AP23.
8. Automated decision making
Data collected will not be used for automated decision making.
9. Transferred to a non EEA country
Your data will not be transferred to non EEA countries.
10. Further processing
As noted above, anonymised journey data will be shared with our research partners UCD Spatial Dynamics Lab. This data will be historic, GPS data and will not include any personally identifiable information. This further processing for the purposes of scientific research is permitted under Article 5(1) (b) and Article 89(1) of the GDPR.
Terms & Conditions of Use
Definitions:
Vehicle: in this document, vehicle means all of the following: e-car, e-bike, e-cargo bike and push-bike
E-vehicle: in this document, e-vehicle means e-car, e-cargo bike and e-bike
Base Station: the base car-park of the vehicle. This depends on where you are based (e.g. Civic Offices, Area Office etc.).
General:
- Users must follow all COVID procedures, as outlined in the COVID risk assessment document, when using the vehicles.
- Vehicles may only be used by persons duly registered as employees of Dublin City Council who have carried out the relevant vehicle training. E-car users must also be a holder of a valid full driver’s license from an EU country. All other use is strictly prohibited.
- Vehicles may be used at a maximum between the hours of 07.30 & 18.30 only (hours may vary by vehicle type).
- Vehicles may be used for Dublin City Council business purposes only.
- The user shall, in every case, pay attention to the security of the vehicle, preventing burglary or theft in a way that a reasonable manner/standard of care dictates. The user shall ensure that the vehicle is locked when not in use.
- The user shall be responsible for compliance with all applicable laws when using the vehicles, including, without limitation, any traffic violations which the user may incur, e.g. parking fines, speeding tickets and toll charges.
- The user may not remove any of the promotional logos or branding from the vehicles. The user shall not permit any other person to do so either.
- The user shall keep the vehicle clean and remove all personal belongings on return.
- The user will be covered by the Dublin City Council Motor Fleet Insurance Policy. The user shall not do anything which would, or which would be reasonably likely to, invalidate such insurance.
- The user shall use the vehicle with an appropriate standard of care following any instructions provided through the booking interface (i.e. the app), by Dublin City Council and in the training aids.
- The user hereby acknowledges and agrees that the vehicles may carry telematics diagnostic systems to allow data recovery of the vehicle’s behaviour and technical performance.
- The rules of the road must be adhered to at all times no matter which type of vehicle (i.e. e-car, e-bike, e-cargo bike or push-bike) is being used.
- In the case of an accident, the user should contact the relevant customer support service (see vehicle-specific notes below) and their line manager at Dublin City Council.
- The user shall use their best endeavors to return the vehicle to the base station from which the vehicle was booked at the agreed time, and to connect the vehicle to the charge point in the case of e-vehicles.
- All vehicles must be returned to their base station by 18.30 (or earlier, as determined by the vehicle reservation).
- Vehicles cannot be picked up from one base station and dropped off at another. All vehicles must be returned to the base station from where they were picked up.
E-cars
- E-car users must follow all Covid procedures as outlined in the e-car risk assessment document when using e-cars (including cleaning the primary vehicle touch points, filling out the cleaning log and sanitizing hands before and after use).
- E-cars keys are located in the glovebox and should remain with the vehicle when parked at the base station.
- Users must book the vehicle via the app (smart phone or website).
- E-cars are unlocked at the beginning of the journey by pressing “start journey” on the app when in close proximity to the card reader on the driver’s side windscreen of the e-car.
- E-cars are locked at the end of your journey by pressing “end journey” on the app when in close proximity to the same card reader.
- During your journey, and at your offsite location, e-cars must be locked and unlocked using the keys only. Do not use the app to lock or unlock the car during your journey.
- E-car users must plug e-cars into their charge point following the instructions at the charge point once the e-car has been returned to the base station.
- E-car users must press the “end journey” button in the Smart Phone app once the e-car has been returned to the base station and is locked.
- E-cars shall not be taken off road onto to a building site etc.
- E-cars shall be driven with care over speed ramps/bumps due to their lower underbody.
- If there are any technical issues with the e-cars, please contact the NiftiBusiness Customer Care Team at the number provided in the e-car. No intervention whatsoever is to be carried out by the user without the express guidance of the NiftiBusiness Customer Care Team.
- In case of an accident, please remain with the e-car and contact the NiftiBusiness Accident Team at 01-4198373. The NiftiBusiness Accident Process is outlined below and can also be found in the dashboard of the e-car. (Outside office hours, please call the AA at 1800667788 and quote DCC’s membership number: 01510867).
E-bikes
- E-bike users must follow all Covid procedures as outlined in the e-bike risk assessment document when using the e-bikes (including cleaning the primary vehicle touch points, filling out the cleaning log and sanitizing hands before and after use).
- All e-bikes are clearly numbered for identification purposes. The number can be found on the front mudguard. You will be informed of which e-bike to take via the booking system (i.e. app or website).
- The e-bikes are secured with an IoT device that you can lock and unlock using the relevant buttons in the app on your Smart Phone. The IoT device and your Smart Phone connect via Bluetooth. You will be able to unlock your e-bike once your booking begins.
- Please use the lock when you are at your appointment to secure the e-bike in a safe and legal manner.
- On your return to your base station bike parking, please re-lock the e-bike to the appropriate stand (numbers matching) and plug in the battery pack so that the e-bike is charging.
- Helmets and Hi-Vis vests are available and it is recommended that you use them when cycling around the city. Medical grade hair protectors and an antibacterial spray are also available to facilitate shared use of helmets.
- E-bike users must take responsibility for their own personal safety and obey the rules of the road.
- If there are any technical issues with the e-bike or lock, please contact the Bleeperbike Customer Care Team at the number provided on the e-bike. No intervention whatsoever is to be carried out by the user without the express guidance of the Bleeperbike Customer Care Team.
- In case of an accident, please remain with the e-bike and contact the Bleeperbike Customer Care Team at the number provided on the e-bike, followed by your line manager. Please follow all guidance and advice provided by the Bleeperbike Customer Care Team.
Push Bikes
- Push-bike users must follow all Covid procedures as outlined in the push-bike risk assessment document when using the push-bikes (including cleaning the primary vehicle touch points, filling out the cleaning log and sanitizing hands before and after use).
- All push-bikes are clearly numbered for identification purposes. The number can be found on the front mudguard. You will be informed of which push-bike to take via the booking system (i.e. app or website).
- The push-bikes are secured with a combination lock that you can lock and unlock using the number provided within your booking. You will be able to unlock the push-bike when your booking begins.
- Please use the lock when you are at your appointment to secure the push-bike in a safe and legal manner.
- On your return to the Civic Offices car park, please re-lock the push-bike.
- Helmets and Hi-Vis vests are available in the locked cage and we recommend that you use them when cycling around the city. Medical grade hair protectors and an antibacterial spray are also available to facilitate shared use of helmets.
- Push-bike users must take responsibility for their own personal safety and obey the rules of the road.
- If there are any technical issues with the push bike or lock, please contact the Bleeperbike Customer Care Team at the number provided on the push-bike. No intervention whatsoever is to be carried out by the user without the express guidance of the Bleeperbike Customer Care Team.
- In case of an accident, please remain with the push bike and contact the Bleeperbike Customer Care Team at the number provided on the push bike, followed by your line manager. Please follow all guidance and advice provided by the Bleeperbike Customer Care Team.
NiftiBusiness (formerly SIXT Leasing) E-Car Accident Process
- When a driver is involved in an incident the driver is to contact the NiftiBusiness Accident Team on 01-4198373. Alternatively, the driver can email the Accident Team at driversupport@niftibusiness.ie.
- If an incident happens outside office hours and the vehicle is drivable, contact can be made with NiftiBusiness when office hours recommence. If a vehicle is not drivable the driver should call the AA on 1800 667788 (and quote DCC’s membership number: 01510867) who will come and recover the vehicle and arrange a replacement vehicle. Again, once office hours recommence, the driver is to contact NiftiBusiness.
- When a third party is involved NiftiBusiness will ask that the third-party insurance details are obtained by driver.
- NiftiBusiness will ask the driver if they are feeling okay after incident and if the vehicle is drivable. If not drivable, NiftiBusiness will arrange a replacement vehicle to be provided as soon as possible until vehicle is repaired or until new vehicle is ordered and replaced in cases where damaged vehicle is a write off.
- If vehicle is not drivable after incident, NiftiBusiness will arrange for it to be transported to an approved supplier.
- NiftiBusiness will send the driver an Accident Report Form.
- If vehicle is drivable, NiftiBusiness will ask that the driver visits one of its approved suppliers for an estimate. If vehicle is not drivable, NiftiBusiness will request estimate from above supplier.
- NiftiBusiness review an accident report weekly to ensure all reported accidents are being followed up on and necessary work is being carried out.
- Once estimate is received, in cases where repair work is not going through insurance NiftiBusiness will agree costs with the client before work commences. NiftiBusiness will pay supplier for repair work and recharge the client.
- In cases where repair work is going through insurance, the insurance company will agree costs with NiftiBusiness. The repair work will automatically be recharged to the client who will subsequently recover the costs from the insurance company.
- In cases where a third party is paying for repairs they will pay for repairs before they are completed.
- Once all repair costs have been agreed, NiftiBusiness will arrange with the driver to have repairs completed. In cases where vehicle was drivable, NiftiBusiness will arrange a replacement vehicle while damaged vehicle is being repaired.
When repairs have been completed NiftiBusiness will receive and pay the invoice from the approved body shop. Once this has been paid our system will automatically recharge any repair costs or vehicle hire costs incurred to the client for the client to recover from the insurance company in question. In some instances, NiftiBusiness may receive payment from the insurance company directly. However, this will be a net value which will be credited from the account once received, with VAT and excesses still being recharged as NiftiBusiness pass on VAT for any and all repairs completed.
Dublin City Council:
Fingal County Council
If you have any questions or if you would like more information please contact smartmobilityhub@dublincity.ie